Training, a service of Mullagher Ltd.
Learn from a
Practitioner, Not a Theorist.
Practical training across Agile, Lean and AI ways of working, built for real teams and real business outcomes. Accredited-aligned courses sit alongside hands-on AI enablement, all delivered by someone who has spent two decades doing the work, not just talking about it.
Enquire About TrainingTurn AI Potential Into Practical Business Impact
A dedicated suite of courses that builds the human capability to use AI well. This is business-focused enablement for the whole organisation, not technical training for software engineers. The goal is simple: help your people work with AI safely, confidently and in ways that create real, sustainable value.
Human + AI collaboration, not AI replacing people
Every course is grounded in one belief: AI works best alongside people, amplifying human judgement rather than removing it. We focus on business-led enablement within safe governance, IT and security guardrails, so teams can experiment and improve without creating risk.
Built for business functions, not just tech teams
A Clear Learning Pathway
Progress at your own pace. Each course stands on its own, and together they form a natural journey from first steps to leading change.
Understand AI
Half Day
Work with AI
1 Day
Lead AI Change
2 Days
AI at Work: Becoming an Effective AI Collaborator
A practical introduction to working effectively with Generative AI. Understand what today's AI can and cannot do, learn how to use it safely and confidently, and identify immediate opportunities to improve everyday work.
Who it’s for: Business professionals and knowledge workers across the organisation. No technical background required.
What You’ll Cover
- Explain Generative AI, LLMs and AI agents in straightforward business language
- Understand the strengths and limitations of today's AI
- Recognise where AI adds value and where human judgement remains essential
- Use AI confidently for everyday productivity
- Apply practical prompting techniques to improve results
- Use AI for writing, summarising, analysis, research and problem solving
- Recognise hallucinations and verify important outputs
- Understand confidentiality, sensitive information and responsible AI use
- Identify 5 to 10 tasks within your own role where AI could assist
- Build confidence to continue experimenting safely
“I know what AI is, how to use it safely, and how it can immediately help me.”
AI Ways of Working: Improving Team Productivity
Move beyond isolated prompting and start building practical AI-enabled ways of working. Participants learn how to identify opportunities, redesign everyday workflows, collaborate effectively with AI and run small experiments that create measurable business value.
Who it’s for: Business teams, team leads, managers, product and service roles, analysts, project professionals and knowledge workers who have some awareness of AI and now want to embed it into real work. Not positioned towards software delivery teams.
What You’ll Cover
- Build reusable prompting workflows
- Use AI for research, analysis, planning and problem solving
- Turn multiple prompts into repeatable working practices
- Identify waste, delays and repetitive work suitable for AI assistance
- Redesign existing workflows using AI
- Apply AI across meetings, planning, documentation and communications
- Delegate appropriate work to AI while retaining human oversight
- Review, challenge and improve AI outputs
- Collaborate using shared AI practices
- Develop reusable prompt libraries and team standards
- Identify opportunities for lightweight automation
- Design small AI experiments and define useful measures of success
- Learn from experiments and continuously improve ways of working
“Our team has practical ways of working with AI and knows how to improve them.”
Leading AI-Enabled Business & Product Teams
AI changes more than individual productivity. It changes what teams can do for themselves, how work flows, how decisions are made, and where the traditional boundaries between business and technology begin to shift. This practical leadership course helps managers create the conditions for effective Human + AI collaboration while maintaining appropriate governance and oversight. A major theme is enabling business teams to solve more of their own problems using approved AI tools, agents and automation, knowing when a need can be met locally and when technology, security or governance teams should be involved.
Who it’s for: Line managers, team leaders, functional and department managers, heads of function, product and service leaders and business change leaders. Not focused on C-suite strategy or technical AI architecture.
What You’ll Cover
- Understand how AI changes the capabilities of business teams
- Recognise the shift from AI as a personal productivity tool to a new way of working
- Identify opportunities for business-led AI enablement
- Understand when teams can solve needs locally and when escalation is required
- Create appropriate guardrails for safe experimentation
- Support Human + AI collaboration within teams
- Help teams identify and redesign inefficient workflows
- Understand the manager's role in AI adoption
- Manage changing roles, responsibilities and expectations
- Encourage experimentation without creating uncontrolled AI sprawl
- Work effectively with IT, security, governance and other functions
- Identify capability and knowledge gaps within the team
- Support continuous learning and knowledge sharing
- Measure value, learning and business outcomes rather than simply AI usage
- Escalate broader systemic constraints to organisational leadership
“Don't just introduce AI tools. Create the environment in which teams can safely change how work gets done.”
Leading AI-Enabled Ways of Working
A deeper, hands-on programme for organisations ready to move from individual AI adoption towards AI-enabled teams, workflows and operating models. Participants explore Human + AI collaboration, workflow redesign, AI agents, governance, organisational constraints, experimentation, measurement and the leadership required to create sustainable change.
Who it’s for: Leaders, managers, change agents, AI champions, transformation practitioners and people responsible for improving how teams or functions operate. Primarily business-oriented.
What You’ll Cover
Understand organisational transformation
- Explain how AI changes knowledge work
- Understand implications for roles, teams and organisational design
- Recognise common organisational barriers to adoption
Design AI-enabled work systems
- Analyse work through a systems-thinking lens
- Identify where AI creates meaningful value
- Redesign processes around Human + AI collaboration
- Identify unnecessary hand-offs, waiting and dependencies
AI agents and automation
- Understand what AI agents are
- Recognise when agents offer advantages over simple prompting
- Identify candidate business processes for agent-assisted work
- Understand orchestration and Human-in-the-Loop design
- Explore local, enterprise and cloud-based approaches where appropriate
Governance and responsible AI
- Build responsible AI working practices
- Understand practical governance models
- Consider privacy, security, compliance, ethics and organisational risk
- Balance enablement with appropriate controls
Leading change
- Develop an AI adoption roadmap
- Engage leaders and teams
- Establish AI champions and knowledge-sharing practices
- Measure adoption beyond simple tool usage
- Establish continuous improvement loops
Strategic application
- Identify future opportunities
- Build an AI transformation and experimentation backlog
- Prioritise opportunities according to value, risk and feasibility
- Create an actionable implementation plan
“We know how to lead AI-enabled transformation across our teams and organisation.”
Scrum.org's PSM I and PSPO I Aligned Courses
Intensive courses aligned with Scrum.org certification paths. Available as in-person 2-day intensives or virtual sessions delivered over 4-6 configurable sessions. Practical, exam-ready, and grounded in real delivery experience.
Professional Scrum Master I (PSM I) Preparation
An intensive, hands-on course designed to give participants a deep understanding of Scrum theory, the Scrum framework, and the role of the Scrum Master. Combines real-world case studies with exam-aligned practice to prepare you thoroughly for the PSM I certification.
What You'll Cover
- Scrum theory and principles
- The Scrum framework: accountabilities, events, and artifacts
- The Scrum Master accountabilities
- Coaching and facilitation techniques
- Exam preparation and practice assessments
Professional Scrum Product Owner I (PSPO I) Preparation
A practical, delivery-focused course covering product ownership, value maximisation, and stakeholder management within the Scrum framework. Designed for current and aspiring Product Owners who want to master the art of delivering the right thing at the right time.
What You'll Cover
- Product value and business strategy alignment
- Product Backlog management and refinement
- Stakeholder engagement and communication
- Ordering and prioritisation techniques
- Exam preparation and practice assessments
Prepare with our free companion tool: Scrum Exam Trainer
Disclaimer: These courses, training materials, and companion tools are not affiliated with, endorsed by, or connected to Scrum.org. They are independently designed to help individuals prepare for Scrum.org certification exams.
ICAgile-Aligned Courses
Courses aligned with ICAgile's philosophy and approach to agility. Available as in-person 2-day intensives or virtual sessions delivered over 4-6 configurable sessions.
Agile Team Facilitation
Designed for Scrum Masters, Agile Coaches, and team leads looking to improve their facilitation techniques. Learn how to plan effective agile team meetings and grow your team-building skills.
Learning Outcomes
- Agile facilitation techniques and facilitation mindset
- Creating an environment for team members to communicate and collaborate
- Facilitating sprint planning, retrospectives and daily standups
- Conflict resolution and managing team dynamics
Agile Product Ownership
Develop your understanding of customer needs and learn to deliver valuable products through adaptive prioritisation and planning. Align backlogs to the product goal, create product roadmaps, and write user stories to maximise the customer experience.
Learning Outcomes
- Product ownership as an agile discipline and craft
- Skills and behaviours for agile product ownership
- Product planning and development
- Working with customers and stakeholders
Agile Project & Delivery Management
Master the skills to use agile approaches for project delivery. Learn to work with agile teams using an iterative approach to deliver projects and products that are valuable to users.
Learning Outcomes
- Taking an iterative approach to project delivery
- Supporting agile teams throughout the project life cycle
- Defining and monitoring project success
- System and process optimisation
Business Agility Foundations
Develop the ability to articulate agile practices and methodologies that support business agility. This course sets the groundwork for organisational agility and is the recommended starting point for more advanced non-technical agile learning.
Learning Outcomes
- Developing an agile mindset
- Defining and delivering value
- Adapting to change and emerging opportunities
- Agile methodologies, tools, and techniques that support business agility
Disclaimer: These courses use ICAgile-approved training content and are aligned with ICAgile's learning outcomes, but are delivered independently and do not result in ICAgile certification.
Additional Training
Specialist courses designed to address specific needs, from leadership alignment to design thinking and lean portfolio management.
Agile for Leadership
A targeted introduction to Agile for senior leaders. Understand how best to support Agile teams, shift from reporting lines to supporting lines, and make effective decisions above and below the waterline.
Audience: Leaders, Managers, Team Leads, HR Professionals
What You'll Cover
- How to turn up and support Agile teams as a leader
- Moving from reporting lines to supporting lines
- Above and below the waterline decision-making and delegation
- Measuring success: from outputs to outcomes
Design Thinking
A practical introduction to Design Thinking so attendees can learn techniques to better understand customer needs. Learn through instruction and team-based exercises, suitable for all roles, no technical experience required.
Audience: All roles and experience levels
What You'll Cover
- What is Design Thinking and when to use it
- The 5 stages: Empathise, Define, Ideate, Prototype, Test
- Hands-on practice through team exercises
- Design Sprints: in-person and remote
Lean Portfolio Management
Understand how to apply lean principles to portfolio management. Move beyond project-centric funding towards value stream-based investment, enabling faster flow and better strategic alignment.
Audience: Portfolio Managers, Programme Managers, Senior Leaders, Finance
What You'll Cover
- Portfolio vision, strategy, and investment funding
- Value stream identification and mapping
- Lean budgeting and guardrails
- Portfolio Kanban and flow-based prioritisation
- Connecting portfolio decisions to delivery outcomes
Bespoke Training Tailored to Your Needs
Every organisation is different. If none of the standard courses is quite right, we design bespoke training around your teams, your context and the outcomes you care about. Blend Agile, Lean and AI topics, adjust the depth and duration, and focus on the real problems you need to solve.
- Built around your goals, roles and ways of working
- Mix and match Agile, Lean and AI content
- Delivered in-person or virtually, at a pace that suits you
Training Track Record
Delivered by a practitioner, not a slide-reader.
0
Accredited Courses Co-Designed
0
Two-Day Classes Delivered
0+
Trainees Globally
Top 2%
Global Learner Satisfaction
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All courses can be tailored to your organisation's context. Get in touch to discuss your training needs.
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